Conflict and negotiation
For effective conduct of one's work, it is necessary to have skills that enable conflict management through negotiation.
The Conflict and Negotiation Course aims to provide the knowledge needed to relate to bosses, clients and colleagues through learning a number of techniques.
The course will help to:
Keeping relationships intact after overcoming conflict
Manage interpersonal relationships better, even outside of work settings
Understand the importance of active listening
Communicating assertively
COURSE DURATION: 1 HOUR
ENTIRELY ONLINE COURSE with personalized Certificate of Attendance issued.
Effective communication
Many professionals, even highly qualified ones, have never had a chance to develop the communication skills that foster relationships with clients, superiors and colleagues.
In the Effective Communication Course we will develop skills related to verbal, nonverbal and paraverbal communication in order to provide tools to improve effectiveness and efficiency in one's profession.
The course will help to:
Communicate accurately and confidently
Enhance individual characteristics and potential
Prepare a speech methodically
Psychologically prepare psychologically for communication
Manage tone of voice, time management and gestures
COURSE DURATION: 1 HOUR
ENTIRELY ONLINE COURSE with personalized Certificate of Attendance issued.
